Privacy Policy

Our Privacy Commitment

• All manuscripts, research data, and client communications are treated with strict confidentiality.
• We do not sell, rent, or disclose personal or academic information to third parties except where required to deliver services or comply with legal obligations.
• Information provided by clients is used solely for communication, project execution, quality assurance, and administrative purposes.
• Our team follows internationally accepted data protection and confidentiality standards.

Information We Collect

• Personal details such as name, email address, phone number, and billing information.
• Academic materials including manuscripts, drafts, research data, and reference documents.
• Communication records for quality assurance and service improvement.

Data Security

• All client data is stored securely and accessed only by authorized personnel.
• We use technical and organizational safeguards to protect against unauthorized access, loss, or misuse.
• Client manuscripts and files are never reused, resold, or shared for any purpose.

Refund Policy

Scholarly Academic Support aims for complete client satisfaction and maintains a fair refund policy. Refund eligibility depends on the nature and progress of the service.

Refunds Are Not Applicable If:

• A customized or special service package has been purchased.
• The initial draft or service delivery has been approved.
• Revisions have been requested or delivered.
• Editing, proofreading, formatting, or publication related services have commenced.
• The client remains unresponsive for more than 14 consecutive days.
• The project is placed on hold at the client’s request.
• Company policies or ethical guidelines are violated.
• Incomplete or inaccurate project requirements are provided.
• A full or partial redraft has already been delivered.
• Refunds are requested due to a change of mind or internal academic decisions.

In select cases, partial refunds (up to 50%) may be considered after internal review and consultation with the assigned Project Manager.

Additional Terms

• Cancellations within 24 hours of order placement (before work begins) are subject to a 35% administrative fee.
• Orders canceled prior to initiation for non service related reasons also incur a 35% processing fee.
• Refunds based solely on a change of mind are not eligible.
• Approved refunds are processed within 30 business days.